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We appreciate everyone that buys from us and we want the buying process to be as clear and smooth as possible.  If, after reading all of the below, please do not hesitate to ask any questions you still have via email, Orders@TheWCSupply.com.  

  1. Plan
  2. Double checking your order
  3. Order processing
  4. Shipping date set
  5. Cabinets are shipped
  6. Cabinets are delivered
  7. Follow up

Note:  If you are just ordering door samples, the process is much more consolidated and they usually arrive in about a week.  

Click the links below to read about each step of the process before ordering:  



Depending on the manufacturer, the cabinets/accessories/trim can arrive anywhere from 4 to 8 weeks but please allow extra weeks for extenuating circumstances like delivery delays and damages.  Please check with our office at (orders@thewcsupply.com or 800-917-7736) to receive specific lead times on the manufacturer/door style you are considering.  

Unfortunately, both do occur occasionally, though not often, and we have no way of guaranteeing they won't occur.  We will take care of replacements (as long as the receiving instructions are properly followed), but we need time to send them.  We can't be responsible for any delays on your project that might be experienced as a result of said delays or damages, so please plan accordingly. 

So please plan your purchase a head and be prepared for potential delays.  

If any of the above timelines or potential problems would create significant issues on your project, we would recommend finding a local supplier with stock on hand to make your purchase from.  


Important Note - If you purchase without ordering a door sample, Wholesale Cabinet Supply is not responsible if the shade, sheen, or quality of the finish do not meet your expectations. So please make this very important investment. 

Why Order a Door Sample?

  • Photographs are not reliable - Coloring, lighting, and shading on pictures can vary across different devices and screens, depending on the display settings.
  • Text descriptions of door styles/finishes are not reliable - Can be helpful in narrowing down your choices, but they shouldn't be solely relied upon when making a large purchase like this. 

So before making a large investment in your kitchen cabinet purchase, we highly recommend ordering a door sample so you can see the door/finish in person. This can also be useful in selecting your paint, countertops, knobs, pulls, and other fixtures in your kitchen.

To order, click here - Order a Door Sample



The first step in the process begins with you before paying for the order.   

Once orders are placed and paid for they cannot be changed, cancelled, or returned so please double check the order for accuracy before finalizing the order. You can never be too thorough and you can never ask too many questions so make sure everything is as you want it.

We also recommend that whoever will be installing the cabinets (if that isn't you) review the layout and job site to make sure they have all of the materials they need to complete the install.

Make sure you double check:

  • Dimensions - First and foremost, you need to double check that the cabinets you have ordered will fit the dimensions of your kitchen.  
  • Hinge sides - When ordering a single door cabinet assembled, you choose the hinge side.  Make sure you have specified the correct hinge side on all single door cabinets.
  • Fillers - Do you have all of the fillers you will need to complete your project?
  • Moldings and trim - Ensure you have all of the trim you will need.  This includes toe kicks, crown molding, light rail molding etc. 

If in doubt about any of the above, feel free to contact us for assistance.  


Once you pay for the order, it goes into "Order Processing".  During this time, the order is processed on our end and your cabinets are put into a que for assembly/shipment and an estimate ship date is set.  This process generally takes 2-3 business days.  

You may be contacted during this time if we have any questions on our end, to make sure your order is processed accurately.   

Backorders - We don't have live inventory tracking and on very rare occasions a cabinet or part of a cabinet will be on back order.  If this is the case on your order, you will be notified ASAP and you can decide to either wait for the back ordered item or change out cabinets to avoid waiting.  In some instances, it may be only a door or drawer front that is on back order, in these instances, the boxes can be shipped so your install isn't delayed and the door/drawers will will be shipped at no additional cost when they arrive.  


About 2-3 days after placing your order, you will receive an email with the following, important shipping information:

  • Estimated shipping date - This date will give you a good idea of when to expect your cabinets.  Typically, the cabinets will be in transit 1-2 business days and will arrive the 2nd or 3rd day after shipping.  
  • Your phone number - If the number listed in this email is not the best contact phone number, please let us know.  This is the number the freight company will be calling to set the delivery appointment in the next step.  
  • Shipping address - Please verify the address we have is correct.
  • Receiving instructions - The receiving instructions will detail what you need to do when receiving the cabinets.  It is very important you follow these instructions to ensure any damages that may occur are replaced and in a timely manner.  Failure to follow these instructions could make it more difficult to receive replacements in the event damages/shortages occur.  

    Note:  Ship dates can’t be pushed back once they are set, so make sure the typical 2-3 week timeframe for delivery will fit your construction schedule and that you have a place to store the cabinets once delivered if not.  If you need the cabinets delivered after a certain date, let us know when ordering and we can set the ship date accordingly.  


    Please read in depth - Failure to read and follow the receiving instructions below could limit your ability to claim damages and report missing items.

    The day before delivery, you will receive a phone call from the freight company in order to set an appointment for delivery.  The delivery appointment will usually be a 2-4 our window in which the cabinets will arrive.  Be sure we have the best contact number for you, as this is the number the freight company will be calling to set the delivery appointment.   

    The cabinets WILL NOT show up until a delivery appointment has been set.  If for some reason you don't hear from the freight company, please contact our office at 800-917-7736 extension 1 so we can get in touch with them.  

    Delivery is via curbside LTL freight.  This means that the driver won't carry the cabinets into your home.  So you will need to make sure you have help available to break the pallets down and load them into a safe place.  


    Before you sign the "Proof of Delivery" and while the driver is still there:  

    You have 30 MINUTES to complete this part.  Do not rush it (or let the driver rush you) and please be as thorough as possible.  

    1. COUNT - Make sure what you are receiving matches what is on the proof of delivery.  This means if it says there should be 3 pallets and 1 loose box, make sure there are 3 pallets and 1 loose box.  If something is missing, notate it on the proof of delivery BEFORE signing it.  
    2. INSPECT -
      1. All cabinet orders are packaged with cardboard, shrink wrapped, and have red tamper tape (See photos below for example).  The red tamper tape is there to ensure the cabinets show up in their original packaging.  If it has been tampered with, damaged, cut, or is missing, please notate accordingly and take a picture illustrating before signing.  
      2. Additionally, inspect the packaging itself (boxes and shrink wrap) and notate ANY AND ALL visible damage on the proof of delivery BEFORE signing it.  Even if you think the damage is insignificant, notate and take a picture of it.  
    3. SIGN - Your signature on the proof of delivery is acknowledgement that the order has been received complete and in good condition, unless notations have been made (See steps 1 and 2 above).   
    • Wholesale Cabinet Supply will not be responsible for shortages if delivery receipt is signed without notation, accepting the order as complete.  

    After the driver has left:  

    You have 4 DAYS to complete this part.

    1. INVENTORY - Once you have done the above and the driver has left, you need to inspect and inventory the shipment. 
      1. Compare your order versus what you have received to make sure everything is there.  
      2. Concealed Damage - There are times when everything in a delivery looks fine, but when you open a box an item is damaged. Please open all boxes and notify Wholesale Cabinet Supply within 5 calendar days of delivery. 
    2. NOTIFY - Notify us ASAP (within 5 days) of any of the above so we can take care of it.  
      1. If you have damaged/missing items, please check complete order prior to notifying Wholesale Cabinet Supply
      2. All items received must be inspected within 5 calendar days of receipt
      3. Email photos of all damages along with description of cabinet and damaged part that needs to be replaced to replacements@TheWCSupply.com.

    Damages/diescrepancies will be replaced as long as Wholesale Cabinet Supply has been notified within the specified timeframes and the instructions are correctly followed.  

    ***Make sure to read the above receiving instructions.  You will receive these instructions again on the email detailing your shipping dates.  They protect you and ensure any damages or discrepancies are taken care of ASAP.  

    Here is an example of what the pallets SHOULD look like, including the plastic wrapping and the red tamper tape noted above: 



    Damage and Defects
    • Damages that occur in shipping will be replaced free of charge but they must be reported within 5 days of delivery.  You need to email Replacements@TheWCSupply.com with photos, a description of the damage, and the cabinet SKU's that were damaged.
    • Defects will be replaced as well as long as they are reported within the manufacturer's warranty.  For the Designer Series, the warranty is for 5 years and for the Craftsman/Craftsman Premier Series' the warranty is for 1 year.  
    • Please understand that both of these require time to process and ship to you.  So please leave plenty of time when ordering your cabinets to allow for potential damages and defects.  

    Lastly, a disclaimer on wood products. Movement is typical due to changes in the climate conditions. This will cause the hairline cracks at the stiles, rails and joints that you will see in a painted finish. Panel shrinkage may also occur in the door panel of your cabinetry. Over time there may be a slight color change in this finish due to exposure to natural and artificial light. The color black also brings out the natural flaws in the wood that is hidden by other colors. These items listed above are natural occurrences in the wood and will not be considered a defect or reason for replacement by Wholesale Cabinet Supply or the manufacturers of the cabinets.


    Important Note - If you purchase without ordering a door sample, Wholesale Cabinet Supply is not responsible if the shade, sheen, or quality of the finish do not meet your expectations. So please make this very important investment. A few days after ordering any sample door, you will receive a coupon code for $50 to use towards your next purchase over $1,000.

    Why Order a Door Sample?

    • Photographs are not reliable - Coloring, lighting, and shading on pictures can vary across different devices and screens, depending on the display settings.
    • Text descriptions of door styles/finishes are not reliable - Can be helpful in narrowing down your choices, but they shouldn't be solely relied upon when making a large purchase like this. 

    So before making a large investment in your kitchen cabinet purchase, we highly recommend ordering a door sample so you can see the door/finish in person. This can also be useful in selecting your paint, countertops, knobs, pulls, and other fixtures in your kitchen.

    To order, click here - Order a Door Sample



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    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


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    Questions about the Terms of Service should be sent to us at Orders@thewcsupply.com.



    Returns and refunds vary by the manufacturer, please read below to find the manufacturer that applies to your order and read the associated policy.

    JSI Cabinetry

    ***Assembled cabinets are not eligible for return, exchanges, or refunds.

    Eligible JSI Cabinetry products are returnable within 30 days. If 30 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

    • A 25% restocking fee will apply to all eligible returns
    • Wholesale Cabinet Supply and the manufacturer are not responsible for return shipping.  See below under the 'Return Shipping' section for more info on return shipping.  

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Wolf Classic

    ***Special Order order items are not eligible for return, exchanges, or refunds.

    Eligible Wolf Classic products are returnable within 60 days of receipt.

    • All returns requested within 30 days of receipt will be subject to a 20% restocking charge.
    • Material over 30 days old will be charged a 35% restocking charge.
    • Material over 60 days old is not returnable.
    • Wholesale Cabinet Supply and the manufacturer are not responsible for return shipping. See below under the 'Return Shipping' section for more info on return shipping.  

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Return Shipping

    To return your product, receive approval by emailing Replacements@TheWCSupply.com. Include the original order number, the SKU number of the item being returned, the best contact phone number, and the address where the product will be picked up.

    • For freight return shipping, we will arrange for the return shipping.  The cost of this will be deducted from your refund (see below in 'Refund' section).
    • For parcel return shipping (FedEx/UPS/USPS), you are responsible for arranging and paying for the return shipping via the carrier of your choice.  

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if it is arranged by us.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Refunds (if applicable)

    To complete your return, you must contact us before sending your purchase back to the manufacturer.  

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    If we arranged for the return shipping, the cost of the shipping will be deducted from the refund amount.

    There are certain situations where only partial refunds are granted (if applicable)

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned beyond the time frame allowed by the manufacturer (listed above)

    Additional non-returnable items:
    Gift cards

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at Orders@thewcsupply.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges/Replacements (if applicable)
    We only exchange/replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Replacements@thewcsupply.com.  Make sure to include a picture of the defect or damage, a description of the damage/defect, and the SKU of the item.