Please read the appropriate receiving instructions tab based on the email you received:
Important Update - Your Cabinet Shipment via CDS Home Delivery
PLEASE READ BELOW - IMPORTANT RECEIVING INSTRUCTIONS:
Failure to read and follow the receiving instructions below could limit your ability to successfully claim damages and report missing items.
Please note that all residential deliveries must have a delivery appointment set at least a day prior to delivery. If you don't receive a phone call from the freight company within 24-48 hours of your order shipping, please notify us at Orders@thewcsupply.com or (800) 917-7736 extension 1 so we can get in touch with them. Please have your order number ready when you contact us.
Before you sign the "Proof of Delivery" and while the driver is still there:
You have 30 MINUTES to complete this part. Do not rush it (or let the driver rush you) and please be as thorough as possible.
After the driver has left:
You have 4 DAYS to complete this part.
Damages/diescrepancies will be replaced as long as Wholesale Cabinet Supply has been notified within the specified timeframes and the instructions are correctly followed. Please understand that it does take time to process and ship replacements to you. So please leave plenty of time when ordering your cabinets to allow for potential damages and defects.
***Make sure to read the above receiving instructions. You will receive these instructions again on the email detailing your shipping dates. They protect you and ensure any damages or discrepancies are taken care of ASAP.
Here is an example of what the pallets SHOULD look like, including the plastic wrapping and the red tamper tape noted above:
Depending on the manufacturer, most cabinets typically arrive within 2-4 weeks but please allow 5-6+ weeks for extenuating circumstances that are out of our control like back orders, delivery delays, damages, defects, etc. (For "Special Order" cabinets - Add 6 weeks to the timeframes listed above.)
Unfortunately, those do occur occasionally, though not often. We will take care of replacements (as long as receiving instructions are properly followed), but we need time to send them.
Since these things are inevitable and out of our control, we can't be responsible for any delays, additional costs, labor or other inconveniences on your project that might be experienced as a result, so please plan accordingly.