We appreciate everyone that buys from us and we want the buying process to be as clear and smooth as possible. Please read below, including all of the tabs, so you will understand how our process works. If, after reading all of the below, please do not hesitate to ask any questions you still have via email, Orders@TheWCSupply.com or phone (800) 917-7736 extension 3.
The ordering process will generally follow the following order. Click each tab to read about each step of the process:
Note: If you are just ordering door samples, the process is much more consolidated and they usually arrive in about a week.
Click the links below to read about each step of the process before ordering:
Here are the current estimated lead times for each series of cabinets we carry:
The above lead times are typical, but please allow extra weeks for extenuating circumstances like out of stock items, delivery delays and damages.
Unfortunately, damages do occur occasionally, though not often. We will take care of replacements (as long as the receiving instructions are properly followed), but we need time to send them. We can't be responsible for any delays on your project that might be experienced as a result of said delays or damages, so please plan accordingly.
So please plan your purchase a head and be prepared for potential delays.
ORDER A SAMPLE DOOR
During this planning stage, we also recommend you order a door sample in anticipation of your upcoming purchase. While we do our best to show accurate photos of our products on the website, nothing beats seeing the actual door and finish in person.
To view our door samples and order, simply click this link - Order a Door Sample
Once orders are placed and paid for they cannot be changed, cancelled, or returned so please double check the order for accuracy before finalizing the order. You can never be too thorough and you can never ask too many questions so make sure everything is as you want it.
We also recommend that whoever will be installing the cabinets (if that isn't you) review your layout and job site to make sure they have all of the materials they need to complete the install.
Make sure you double check:
If in doubt about any of the above, feel free to contact us for assistance. Keep in mind we do offer free design assistance. To take advantage of this service, simply fill out the form at this link - Free Kitchen Design
Once you pay for the order, it goes into "Order Processing". During this time, the order is processed on our end and your cabinets are put into a que for assembly/shipment and an estimate ship date is set. This process generally takes 2-3 business days.
You may be contacted during this time if we have any questions on our end, to make sure your order is processed accurately.
Backorders - We don't have live inventory tracking and on very rare occasions a cabinet or part of a cabinet will be on back order. If this is the case on your order, you will be notified ASAP and you can decide to either wait for the back ordered item or change out cabinets to avoid waiting. In some instances, it may be only a door or drawer front that is on back order, in these instances, the boxes can be shipped so your install isn't delayed and the door/drawers will will be shipped at no additional cost when they arrive.
About 2-3 days after placing your order, you will receive an email with the following, important shipping information:
Note: Ship dates can’t be pushed back once they are set, so make sure the typical 2-3 week timeframe for delivery will fit your construction schedule and that you have a place to store the cabinets once delivered if not. If you need the cabinets delivered after a certain date, let us know when ordering and we can set the ship date accordingly.
Please read in depth - Failure to read and follow the receiving instructions below could limit your ability to claim damages and report missing items.
The day before delivery, you will receive a phone call from the freight company in order to set an appointment for delivery. The delivery appointment will usually be a 2-4 our window in which the cabinets will arrive. Be sure we have the best contact number for you, as this is the number the freight company will be calling to set the delivery appointment.
The cabinets WILL NOT show up until a delivery appointment has been set. If for some reason you don't hear from the freight company, please contact the office at 800-917-7736 extension 1 so we can get in touch with them.
Delivery is via curbside LTL freight. This means that the driver won't carry the cabinets into your home. So you will need to make sure you have help available to break the pallets down and load them into a safe place.
PLEASE READ BELOW - IMPORTANT RECEIVING INSTRUCTIONS:
Before you sign the "Proof of Delivery" and while the driver is still there:
You have 30 MINUTES to complete this part. Do not rush it (or let the driver rush you) and please be as thorough as possible.
After the driver has left:
You have 4 DAYS to complete this part.
Damages/diescrepancies will be replaced as long as Wholesale Cabinet Supply has been notified within the specified timeframes and the instructions are correctly followed.
***Make sure to read the above receiving instructions. You will receive these instructions again on the email detailing your shipping dates. They protect you and ensure any damages or discrepancies are taken care of ASAP.
Here is an example of what the pallets SHOULD look like, including the plastic wrapping and the red tamper tape noted above:
Damage and Defects
Wholesale Cabinet Supply is not responsible for labor charges for removal of or installation of damaged or defective material as well as incidental or consequential damages that are related.
Important - a few disclaimers that apply to wood products in general and all wood products sold by Wholesale Cabinet Supply.